Horseshoe Resort Careers

Positions
Aesthetician - Shizen Spa

Job Purpose:                

  • To perform Aesthetic services as set out in Shizen Standards.
  • To provide all services in a safe, hygienic and professional manner.
  • To always work as a productive team member.

Position Qualifications:          

  • Recognized diploma in Aesthetics. 
  • Strong customer service skills.
  • Ability to work well independently and collaboratively.

Principle Duties:         

  • Perform Aesthetic services as set out in Shizen Menus using brand standards and expectations.
  • Be fully prepared and capable of all Aesthetic menu services.
  • Perform high quality, professional aesthetics services on each and every guest.
  • Work in a consistent manner following treatment procedures and protocol.
  • Maintain a clean, organized and efficient work environment.
  • Maintain products and anticipate inventory needs proactively.
  • Ensure proper sterilization and sanitation of all equipment and products.
  • Up sell and sell all treatments and products currently offered in Services and Retail.
  • Work towards goals and targets as set by Spa Supervisor/Spa Manager.
  • Perform concierge duties as required.
  • Assist with laundry and cleaning of the Spa.
  • Respect guest confidentiality and privacy at all times.
  • Work well collaboratively and individually.
  • Maintain complete and accurate guest records.
  • Attend all staff meetings and training sessions.
  • Responsible for maintaining up to date industry standards, knowledge and skills.
  • Other duties as assigned.
  • Follow all Skyline Service Culture, policies and protocols as set out.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with the established policies and procedures.
  • Always treat all guests, Management and other Resort Staff with respect, courtesy, efficiency and friendliness.

Health & Safety:

  • Follow all Health & Safety procedures, policies, rules and expectations as set out in the Horseshoe Resorts Health & Safety Policy.
  • Work with the Health & Safety committee to fully comply with requests and suggestions.
  • Work in a safe manner as outlined in the Horseshoe Resort Health & Safety Responsibilities for Workers.
  • Review Health & Safety Updates as posted on the Health & Safety Information Board.
  View available locations for the position of Aesthetician - Shizen Spa

Banquet Servers

JOB PURPOSE:

  • To provide guests with excellent customer service while maintaining Banquet standards according to Outlet Manager

QUALIFICATIONS & REQUIREMENTS:

  • Superior social and customer service skills
  • Professional manner
  • Smart Serve Certificate

UNIFORMS:

  • Dress shirt with name tag (provided) properly ironed
  • Black  dress pants, socks, and shoes
  • Set up shirt (provided)

DUTIES & RESPONSIBILITIES:

  • Set up and tear down conference and banquet rooms according to the BEO
  • Working together to ensure that proper service is provided
  • Able to work long shifts with heavy lifting , must be able to move chairs, tables, cases of beer etc..
  • Upkeep appearance of events according to the BEO
  • Working as a team and alone
  • Working with the kitchen to comply with special guest requests
  • Ensuring the checklist at the end of shift is done
  • Opening and closing bar inventory
  • Follow the general rules as well as all Health & Safety procedures as outlined in the Horseshoe Valley Resort Health & Safety Policy.
  • Work with Health & Safety Committee to fully comply with their requests
  • Work in a safe manner as outlined in the Horseshoe Valley Resorts Health & Safety responsibilities for workers
  • Report any unsafe conditions to Supervisor or Outlet Manager
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with the established policies and procedures
  • Always treat the guest and all resort employees with respect, courtesy, efficiency, and friendliness
  • Always work as a team
  • Always conduct yourself in a professional manner
  • Other duties as assigned
  View available locations for the position of Banquet Servers

Call Centre Agent

Call Centre Agent - Skyline Vacation Club

The Company: Skyline is the premier operator and developer of destination communities in Ontario. A Canadian company with a rare world‐class portfolio founded in 1998, by 2004 Ernst and Young Entrepreneur of the Year, Gil Blutrich. We own and manage marquee resorts and hospitality assets with substantial cash flow and sustainable profitability. We invest in hotels & resorts with sizable unleveraged land banks and significant mixed‐use development opportunities.

Job Summary:  Call Centre Agents are responsible for delivering qualified prospects to the Sales Galleries which are generated through both inbound and outbound efforts.

Reporting To: Call Centre Manager

Key Contacts: Director of Marketing, Call Centre Supervisor and the Marketing Office Manager.

Location: Barrie, Ontario

Job Responsibilities:

  • Place outbound calls to prospects
  • Accept inbound calls from prospects
  • Introduce and promote the Skyline Vacation Ownership Club
  • Qualify all prospects ensuring they meet SVC’s Details of Participation
  • Ensure daily/weekly targets are met and maintained

Qualifications:

  • Motivated individual who is eager to meet and exceed quotas.
  • Experience in an outbound/inbound call centre environment is an asset but not required.
  • Excellent verbal communication skills.
  • Professional appearance, positive attitude and a dedication to achieving goals.
  • Attention to detail is essential.
  • Must be flexible to work a variety of shifts including evenings, weekends and holidays.
  • An outgoing personality and the ability to allow ones personality to shine while on the phone are required.
  • Ability to learn internal operating systems.
  • Proven sales and telemarketing experience in the travel or hospitality environment a plus.
  View available locations for the position of Call Centre Agent

Chef de Partie

Horseshoe Resort operates year round offering extensive conference and banqueting facilities, two championship golf courses and 26 ski runs in the winter. Horseshoe has a diverse and extensive client base that visit the property. 

DUTIES, TASKS &RESPONSIBILITIES:

  • Ensure that mis-en-place quality is followed to specification
  • Daily soups are properly seasoned and adjusted.
  • Prepare mis-en-place for upcoming buffets and a la carte service is up to standard specifications.
  • Checking and updating function sheets.
  • Adhering to and enforcing strict health and hygiene standards.
  • Work cohesively with fellow culinary and service staff to achieve unparalleled guest satisfaction.
  • Communicate daily requisitioning requirements to Sous Chef.
  • To assist Sous Chef when required.
  • To supervise kitchen staff in the absence of Sous Chef.
  • Make decisions when required.
  • Participating in specials and menu ideas.
  • Follow Opening/Closing Procedure List.
  • Using Tracker to SCAN IN/OUT every shift or you will not be paid.
  • Sign in and out on daily sheet.
  • Final check of kitchen area for any product left out.
  • Final check of all Equipment to ensure nothing is left on.
  • Lock all fridges and freezers upon closing.
  • Return Keys to Front Desk.
  • Other duties as assigned. 

JOB SPECIFICATIONS:

  • Ability to multitask in a high pressure and fast past kitchen environment.
  • Red Seal Certification or equivalent diploma an asset.
  • 3 year experience in classical dinning in a Hotel/Resort .
  • WHMIS Certification.
  • Food Safety Certification.
  • First Aid Certification an asset.

PRODUCT AND PERFORMANCE STANDARDS:

  • Preparation and execution of food and service will be of the highest quality, free of errors and prepared to the specifications set by the Executive Chef.
  • All preparations will meet or exceed the standard level of cleanliness, sanitation and health and safety.

WORKING CONDITIONS:

  • Must be able to work weekends and evening shifts.
  • Shifts will be 8 hours per day.
  • There may be opportunities for overtime work.
  • The kitchen is a hot, fast paced environment. 

UNIFORM POLICY

  • Chef jacket
  • Chef pants
  • Black scull cap or Horseshoe Baseball Cap
  • Black shoes
  • Apron
  • Name Tag
  • Neck tie
  • Wow Button


 

  View available locations for the position of Chef de Partie

Crazy Horse Host/Hostess, Server

JOB PURPOSE:

  • To greet all guests in a courteous, helpful, and friendly manner
  • To help other staff when needed

QUALIFICATIONS & REQUIREMENTS:

  • Ability to cope with pressure
  • Must be able to lift up to 40 lbs

DUTIES & RESPONSIBILITIES:

  • To greet and welcome guests to the saloon in a courteous and prompt manner
  • Seat guests with menu’s
  • To wipe down and reset tables promptly once the guests have left 
  • Assist service staff as needed
  • To answer the phone and take orders
  • Take out garbage and recycling at end of shift
  • Inform kitchen of large groups / special circumstances
  • Empty dish cart when full
  • Other duties as assigned
  View available locations for the position of Crazy Horse Host/Hostess, Server

First Cook

JOB PURPOSE:

  • Must ensure the food he/she cooks/prepares is  to set specifications
  • All MEP is stocked up  and of the freshest quality and all kitchen guidelines and regulations are followed

QUALIFICATIONS & REQUIREMENTS:

  • Ability to multi-task and cope with pressure
  • Work with minimal supervision and show attention to detail
  • Previous cooking experience in a restaurant environment required
  • WHMIS Certification
  • Food Safety Certification
  • First Aid Certification an asset

UNIFORM POLICY

  • Chef jacket
  • Chef pants
  • Black scull cap or Horseshoe Baseball Cap
  • Black shoes
  • Apron
  • Name Tag
  • Neck tie
  View available locations for the position of First Cook

Front Desk Agent
JOB PURPOSE:
 
Create a ‘Wow’ experience for our Resort and public guests by providing an efficient, friendly and personalized service.
 
QUALIFICATIONS & REQUIREMENTS:
  • Professional attitude and appearance, is a must to be a key player in representing Horseshoe Resort.
  • Positive and passionate, conveying to our guests and callers enthusiasm in every interaction.
  • Must be creative, self starter, able to meet deadlines, work independently/part of a team and possess excellent interpersonal skills.
  • Highly organized, detail oriented, individual with the ability to multi task.
  • Excellent verbal and written communication skills.
  • Reliability and punctuality are imperative.
  • A uniform, name tag and is required at all times.
  • The role requires working week-ends, holidays and shifts vary from days, mid-shift and evenings.  Hours of department from 7am-11pm daily.
  • The role will rotate between front and back of the house.
  
DUTIES & RESPONSIBILITIES:
  • Quote rates to guests in person and over the phone, book reservations
  • Book reservatioins for dinner and other activities or services
  • Be knowledgeable about the Resort, all its amenities, its policies as well as the
surrounding area.
  • Be familiarized with the general rates, packages, group/special event rates.
  • Become well familiarized with general and special rates, plans, and packages
  • Ensure that all special requests or problems are routed to the appropriate areas and follow up with outcome.
  • Balance inventory of rooms and take appropriate action to rectify.
  • Perform switchboard duties; general inquiries, answer calls from rooms and other venues and follow through with requests. (i.e. call Housekeeping or Maintenance)
  • Date, sort, and file all incoming mail, messages, and packages and inform intended receipt of delivery.
  • Assign rooms for groups that require special attention (i.e. Hockey team, school trip) to better accommodate all parties involved.
  • Welcome and register guests arriving, follow policy and procedures regarding billing and standards.
  • Up sell guest on arrival or call in-house guest to upgrade room, book dinner reservation and inform them of specials to increase revenue and guest satisfaction.
  • Inform House Keeping Team of any changes in room status, room moves, request or concerns and maintain positive communication and strong sense of team work between departments.
  • Log any in-house guest issue in log book to record for next shifts and for better follow up and communication.
  • Check out guest in a timely manner and be empowered to rectify any issue upon their departure to achieve our goal of  guest loyalty and satisfaction.
§  Prepare the next days team for success(i.e. arrival packages, restock inventory of pens, vouchers, papers, etc)
§  During down/slow time input rooming lists for upcoming groups to better control room inventory.
§  Emergency Calls:  man the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
§  Answer individual work email accounts as well as shared account and direct to information to appropriate departments.
§  Assist in the selling of ski passes, ski membership, fitness memberships, hummer tours and down hill mountain bike passes.
§  Work with Health & Safety Committee to fully comply with their requests
  • Fully understand, support, and follow the general rules as well as all Health & Safety procedures as outlined in the Horseshoe Resort Health & Safety Policy
§  Other duties as required

  View available locations for the position of Front Desk Agent

Hotel Services Agent

JOB PURPOSE:

  • To convey a positive image of the resort and it’s services.

QUALIFICATIONS & REQUIREMENTS:

  • Professional attitude and appearance, is a must to be a key player in representing Horseshoe Resort.
  • Positive and passionate, conveying to our guests and callers  enthusiasm in every interaction.
  • Must be creative self starter, able to meet deadlines, work independently/part of a team and possess excellent interpersonal skills.
  • Highly organized, detail oriented, individual with the ability to multi task.
  • Excellent verbal and written communication skills.
  • Reliability and punctuality are imperative.
  • A uniform, name tag and is required at all times.
  • The role requires working week-ends, holidays and shifts vary from days, midshift and evenings.  Hours of department from 7am-11pm daily.
  • The role will rotate between front and back of the house.

DUTIES & RESPONSIBILITIES:

  • Quote rates to guests in person and over the phone, book reservations
  • Book guest or callers tee-times, dinner reservations and other activities or services
  • Be knowledgeable about the Resort, all its amenities, its policies as well as the surrounding area.
  • Be familiarized with the general rates, packages, group/special event rates.
  • Become well familiarized with general and special rates, plans, and packages
  • Ensure that all special requests or problems are routed to the appropriate areas and follow up with outcome.
  • Balance inventory of rooms and take appropriate action to rectify.
  • Perform switchboard duties; general inquiries, answer calls from rooms and other venues and follow through with request. (i.e. call Housekeeping or Maintenance)
  • Date, sort, and file all incoming mail, messages, and packages and inform intended receipt of delivery.
  • Assign rooms for groups that require special attention (i.e. Hockey team, school trip) to better accommodate all parties involved.
  • Welcome and register guests arriving, follow policy and procedures regarding billing and standards.
  • Up sell guest on arrival or call in-house guest to upgrade room, book dinner reservation and inform them of specials to increase revenue and guest satisfaction.
  • Inform House Keeping Team of any changes in room status, room moves, request or concerns and maintain positive communication and strong sense of team work between departments.
  • Log any in-house guest issue in log book to record for next shifts and for better follow up and communication.
  • Check out guest in a timely manner and be empowered to rectify any issue upon their departure to achieve our goal of  guest loyalty and satisfaction.
  • Prepare the next days team for success(i.e. arrival packages, restock inventory of pens, vouchers, papers, etc)
  • During down/slow time input rooming lists for upcoming groups to better control room inventory.
  • Emergency Calls:  man the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
  • Answer individual work email accounts as well as shared account and direct to information to appropriate departments.
  • Assist in the selling of ski passes, ski membership, fitness memberships, hummer tours and down hill mountain bike passes.
  • Other duties as required
  View available locations for the position of Hotel Services Agent

Inn Housekeeper - Day

JOB PURPOSE:

  • To clean rooms as efficiently and thoroughly as possible, paying close attention to detail and guest needs and requests

 QUALIFICATIONS & REQUIREMENTS:

  • Reliability and punctuality are imperative
  • Ability to lift up to 40lbs
  • Will be on feet for 8 hours a day 5 days per week long periods
  • You will be required to push and pull large heavy housekeeping cart and linen bins
  • You will be required to clean all levels of a hotel room and public area, including but not limited to such things as bending to clean under furniture, cleaning deep bath tubs and high showers.

UNIFORMS:

  • Black pants
  • Non skid shoes
  • Horseshoe shirt (provided)

DUTIES & RESPONSIBILITIES:

  • Clean any early check-ins first, and late check-outs last
  • Clean the rooms that are reserved next, thus allowing the next guest to get into their rooms upon arrival
  • Lofts are to be cleaned immediately following lunch (only exception is a late check out deemed only by your supervisor)
  • Both beds upon checking out should be stripped and remade fresh, just in case the former guest used the other bed and it was made back up with the same sheets the day before
  • Do all the rooms with “Please make up signs” first
  • Once you start to clean a ‘stay’ room - never leave it unfinished (if you don’t think you can get it done prior to a break or lunch, then leave it and go onto another checkout, if you have no choice but to start the room, then you must take your break or lunch a few minutes later and finish the room)
  • Never leave a ‘stay’ door open, if you need to go for supplies or stock, lock the door before leaving the area, never close a stay door while inside the room
  • Never touch the guest belongings, if the items are all over the place try to work around them as best as possible, have your Supervisor go in with you should you need to move something off the bed to clean it (this protects you against any accusations from the guests)
  • ‘Stays’ are cleaned as well as check outs, the same routine should be followed in every room
  • If a guest has a Privacy sign on the door all day, you must go to your supervisor at the end of your shift, who will then call the guest and make arrangements, and will then inform you what to do
  • The guest will have the option of fresh sheets and towels, should they choose to have their bedding changed and it is not done as requested or if a complaint is made the cleaner shall be reprimanded, up to and perhaps including termination
  • Make sure to check the following problem areas:
    • Edging the rooms (use a rag or broom and edge the outskirts of the room before vacuuming)
    • Matching glasses (no wine glasses are to be left in the room after a guest checks out)
    • Amenity tray in the bathrooms get dirty and dusty in the bottom, clean them out weekly
    • Vents in the ceilings, use your broom the dust them clean
    • Check for food and crumbs beside and behind the bed, table, and dresser
    • Make sure curtains are hanging neatly
    • Clean along the edges of the bed base (there’s always crumbs around the edges)
    • Shower stalls get filmy and soap scum builds up around the bottom half- around the doors edge, give them a good wipe down 
    • Bugs in window tracks, suck them up with the vacuum
  View available locations for the position of Inn Housekeeper - Day

Kitchen Porter

JOB DUTIES:
You will be responsible to clean dishes, pots, pans to specifications set by Executive Chef. May be asked to do prep work.

QUALIFICATIONS & REQUIREMENTS:

Must be able to work well under minimal supervision. Ability to cope with pressure.

UNIFORM POLICY

  • Porter Shirt or Jacket
  • Clean work pants
  • Horseshoe Baseball Cap
  • Black shoes
  • Apron
  • Name Tag

    DUTIES & RESPONSIBILITIES:
  • Arrive in uniform, with name tag and proper shoes 15 minutes before your shift is scheduled to begin.
  • Rinse off dishes before running them through washer
  • Sort and rinse cutlery before washing
  • Keep dish area as tidy as possible
  • Empty and turn off dishwasher before end of shift
  • Garbage bins are to be cleaned and emptied on a regular basis to eliminate the bags ripping and becoming too heavy to throw into the garbage containers.
  • The floor is to be kept clean at all times, do not walk past garbage on the floor, pick it up the first time
  • Empty dish cart when time permits
  • Ensure all opening and closing procedures are followed, checked off and submitted to Sous Chef


  View available locations for the position of Kitchen Porter

Sales Executive - Skyline Vacation Club

Job Summary:  

The Company is creating a new division, Skyline Vacation Club. The Sales Executive is a representative for the Skyline Vacation Club, introducing products and programs to our guest and potential owners in an effort to generate maximum net sales volume while maintaining a professional ethical representation of the company.  

Job Responsibilities:

  • Generate maximum sales efficiencies, while maintaining and exceeding targeted net sales volume
  • Take guests on property tours to present the Skyline Vacation Club products
  • Ensure that expected service levels for all Skyline guests are maintained at the highest level
  • Ensure that established sales standards are representative of company standards and expectations whether in public view or internal operations
  • Create and initiate new ideas and programs to improve sales efforts
  • Commit to company operating policies, procedures and sales and customer service philosophies
  • Other duties as assigned

Qualifications:

  • No experience necessary in the Vacation Ownership Industry,
  • Sales experience an asset but not necessary
  • Excellent written & verbal communication skills
  • Multi-tasking is essential
  • Adaptability and flexibility
  • Outgoing personality with great presentation skills
  • Excellent listening skills

Income Potential:

  • Uncapped Income potential
  • Monthly and Weekly Bonus’s

Working Conditions:

Must be flexible to work a variety of shifts including evenings, weekends and holidays,

  View available locations for the position of Sales Executive - Skyline Vacation Club

Sales Manager, Group Recreation

JOB PURPOSE:

To solicit day and overnight groups to Horseshoe Resort on a year round basis with an educational focus targeting the local schools and those within a four hour radius of the Horseshoe Resort.  Deliver excellence in Outdoor Education through partnerships with schools in order to prepare young people for the personal, social and environmental challenges in their lives.

QUALIFICATIONS & REQUIREMENTS:

  • Must be creative and a self starter, able to meet deadlines, work independently and possess excellent interpersonal skills.
  • Must have strong motivation to learn all resort recreation activities & guidelines.
  • Minimum 1 year of Sales experience in the hospitality industry.
  • Highly organized, detail oriented individual with the ability to multi task
  • Excellent verbal and written communication skills
  • Ability to negotiate and close business contracts
  • Must be a team player; be passionate and positive in everything you do; be respectful to internal and external stakeholders; believe and support empowerment at all levels within the organization.
  • Maintain communications with all levels of the management team

DUTIES & RESPONSIBILITIES:

  • Effectively promote, sell and coordinate all of Horseshoe Resorts educational programs (including Ski education groups and Adventure/Activity groups) In conjunction with Horseshoe Executives, develop spring/summer/fall adventure based, outdoor experiential learning programs to suit school educational parameters.  Spring/summer programs ready to go in January and ski/winter programs ready for sale in August.
  • Create and maintain school listings and social group contact information for solicitation
  • Maintain booking calendar for school groups with rental counts and share with respective departments on a weekly basis to ensure accuracy and availability
  • Work closely with ski school, rentals, guest services to ensure accuracy of booking availability of days & equipment.
  • Conduct outside sales calls targeting regional school boards as well as individual schools to secure day and overnight trips to the resort.
  • Host key decision makers to the resort to showcase Horseshoe Resorts products and services.
  • Achieve weekly sales activity goals that include but are not limited to; face to face, and telephone sales calls, email blitz’s, site inspections and clients entertainment in the resorts outlets
  • Effectively solicit all schools (public, private and independent) for additional products offered at the resort; adventure park, accommodations, meal programs, additional activities.
  • Process all school/church/social bookings (enter data into Delphi BRTP, prepare confirmation letters and packages)
  • Work with Marketing Department and EDOSM on creating and implementing different sales blitz material and promotional offerings to schools
  • Conduct research and make recommendations for new outdoor student activities and programs – Comp set.
  • Act on direct leads/FFP’s ensuring a timely and thorough follow up
  • Plan and implement quarterly sales actions and measurements against goals
  • Participate in client promotions and functions relating to Sales Dept.
  • Support and encourage the Guiding Values personally as well as within the department – Positive and Passionate, Teamwork, Achieve, Respect and Empowerment
  • Support an environment of empowerment for team and colleagues with the resources, tools and support they need to encourage them to anticipate and exceed our guest’s expectations.
  • Nurturing a service focused environment to achieve our goal of unparalleled guest loyalty.
  • Follow the general rules as well as all Health & Safety procedures as outlined in the Horseshoe Resort Health & Safety Policy.
  • Provide a safe work environment for yourself and your employees as outlined in the Health & Safety Manual
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with the established policies and procedures
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
  • Other duties as required
  View available locations for the position of Sales Manager, Group Recreation

Sales Support Coordinator - Skyline Vacation Ownership Corp

POSITION SUMMARY

The primary role of this position is to provide support to the Sales Team.  Sales Support Coordinator responsibilities include all of the day to day office responsibilities.   This role is a key part of the sales team success, the individual will need to be able to work under pressure in a very fast paced environment.  This part of the process is critical in our business success. This role will also be supportive to the Member Enrollment position and will be crossed trained in the Enrollment process.  The Sales Support Coordinator will work closely with the team at the Resource Center.

DUTIES AND RESPONSIBILITIES

  • Greeting and making clients visit to the Sales Centre pleasant
  • Responsible for all administrative functions at the Sales Centre, including reports, data management, contract documents etc.
  • Interact with the Resource Centre for continuous updates and implementing changes, if any, in a timely manner
  • Support Sales team in every way
  • Complete the sales documents to support New Membership Sales
    • This involves complete understanding and being able to explain the following:  Structure of Skyline Vacation Ownership Corporation and Skyline Vacation Club, Club Guidelines, SkyAccess, Club Documents, the Membership Agreement, the Club website and packages available for sale
    • During this process new Member questions are answered, vacation planning assistance for new Members who want to start making reservations is provided, and any potential misunderstandings about usage of Membership will be identified.
  • Enrollment of Members To Skylife Rewards (72 hours after member enrollment)
  • Prepare material and maintain Membership Kit collateral inventory with which to enroll new Members.
  • Communication of information to Sales Managers/Sales such as:  contract and financing updates.
  • Update sales support materials.
  • Participate in sales meetings and sales training as required.

CRITICAL SUCCESS FACTORS

  • Contributes an energetic and positive attitude to the Skyline Vacation Club atmosphere and operations.
  • Welcomes and introduces new Members to the Club’s authentic service by ensuring their complete understanding of the key elements of Membership and comfort level of purchase.

PERFORMANCE STANDARDS

  • Attends sales team meetings and admin team meetings.
  • Updates in a timely fashion all sales support materials.
  • Adheres to Club personal presentation standards.
  • Acknowledges all guests/Members with a hello and a smile.

WORKING CONDITIONS AND HOURS

This position is based in the office of the Sales Gallery.   Working hours vary depending upon season and presentation times.  This will typically involve a 5-day workweek with set days off.  Days off may be weekday evenings or weekend days.  Hours within the day are dependent upon sales presentations.  Flexibility is key.

MINIMUM QUALIFICATIONS AND/OR EXPERIENCE

  • High level of professionalism, including personal and telephone presentation.
  • Club expertise with respect to product knowledge.
  • Enthusiasm, sincerity, confidence and a consistently positive attitude.
  • Strong organizational ability and detail oriented.
  • Excellent verbal/written communication and listening skills.
  • Proven ability to deliver outstanding guest service.
  • Computer proficiency, especially in Microsoft Office (Excel, word office, Powerpoint etc.)
  • Ability to work under pressure.
  • Ability to work with a diverse population.
  • Ability to deal effectively, cooperatively and tactfully with staff, sales team, managers and guests.
  • Bilingual an asset.
  • A commitment to and belief in vision and values of Skyline Vacation Club.
  View available locations for the position of Sales Support Coordinator - Skyline Vacation Ownership Corp

Second Cook

JOB PURPOSE:

  • Must ensure the food he/she cooks/prepares is  to set specifications
  • All MEP is stocked up  and of the freshest quality and all kitchen guidelines and regulations are followed


QUALIFICATIONS & REQUIREMENTS
:

  • Ability to multi-task and cope with pressure
  • Work with minimal supervision and show attention to detail
  • Previous cooking experience in a restaurant environment required


UNIFORM POLICY

  • Chef jacket
  • Chef pants
  • Black scull cap or Horseshoe Baseball Cap
  • Black shoes
  • Apron
  • Name Tag


DUTIES & RESPONSIBILITIES:

  • Ensure all MEP is stocked up and of freshest quality for dinner service
  • Change over of all inserts MEP at the end of shift.
  • Ensure all equipment needed is in place for dinner service (pizza pans etc.)
  • Restock grill freezer before and after service
  • Individually wrap all inserts at end of shift
  • Ensure all products are cooked to appropriate doneness and temps 
  • Proper Sanitation procedures must be followed
  • Assist with Daily Prep Board
  • Communicate prep levels with Supervisors for stock levels and ordering purposes (writing on the daily board, communicating ordering needs, etc)
  • Ensure proper rotation of products
  • Assist where needed in pantry, banqueting, and dish area
  • Follow Nightly Grill Closing Procedure List
  • Complete and Sign nightly closing list
  • Using Tracker to SCAN IN/OUT every shift or you will not be paid
  • Sign in and out on daily sheet
  • Final check of kitchen area for any product left out
  • Final check of all Equipment to ensure nothing is left on
  • Lock all fridges and freezers upon closing
  • Return Keys to Front Desk
  • Other duties as assigned
  View available locations for the position of Second Cook

Servers - Crazy Horse Saloon

JOB PURPOSE:

  • To serve guests in a prompt and courteous manner

QUALIFICATIONS & REQUIREMENTS:

  • Must have professional manner and appearance
  • Ability to multi-task and cope with pressure
  • Must be able to lift up to 40 lbs
  • Must have Smart Serve Certificate
  • Serving experience preferred

DUTIES & RESPONSIBILITIES:

  • Inform guests of daily specials and make recommendations
  • Clear plates from table once guest is done
  • Present guest with the bill once requested, thank them
  • Make sure all tables in section are wiped down and reset when not occupied 
  • Answer the phone and take orders
  • Inform kitchen of large groups / special circumstances
  • Empty dish cart when full
  • Perform cash out at end of shift and tip out host(ess)s and bartender
  • Assist other service staff and replenish stock when time allows
  • If you use the last of something, write it on the board
  • Other duties as assigned

HEALTH & SAFETY:

  • Follow the general rules as well as all Health & Safety procedures as outlined in the Horseshoe Resort Health & Safety Policy.
  • Work with Health & Safety Committee to fully comply with their requests
  • Work in a safe manner as outlined in the Horseshoe Resorts Health & Safety responsibilities for workers
  • Inform Manager of any unsafe working conditions observed
  View available locations for the position of Servers - Crazy Horse Saloon

Summer First Aid

JOB PURPOSE:

  • To courteously maintain a safe environment and provide first aid to all resort guests and staff if and when required.

QUALIFICATIONS & REQUIREMENTS:

  • Must be able to conduct themselves and encourage others to behave in a  safe manner at all times.
  • Must be personable and have positive demeanor

UNIFORMS:

  • Red and White First Aid Shirt
  • Name tag

DUTIES & RESPONSIBILITIES:

  • Inspect all first aid supplies and trauma kits and check their contents. Inspect equipment for needed repairs
  • Be prepared to render assistance to other resort services as required
  • Ensure all paperwork is checked and completed.  Prompt, accurate and complete report forms
  • Participate in Lift Evacuations
  • Ability to recognize hazards which require further attention
  • Participate in any search and rescue operations
  • Prompt, efficient and courteous delivery of first aid
  • Operate resort vehicles as necessary in a safe and responsible manner
  • Providing a positive / upbeat customer service experience for all of our guests every day
  • Assist with Resort security when required
  • Any other duties assigned by Supervisor

HEALTH & SAFETY:

§  Follow the general rules as well as all Health & Safety procedures as outlined in the Horseshoe Resort Health & Safety Policy.

§  Work with Health & Safety Committee to fully comply with their requests

  • Fully understand, support, and follow the general rules as well as all Health & Safety procedures as outlined in the Horseshoe Resort Health & Safety Policy
  • Conduct monthly workplace Health and Safety inspections
  View available locations for the position of Summer First Aid

Membership Sales Representative - Skyline Vacation Club

The Company: Skyline is the premier operator and developer of destination communities in Ontario. A Canadian company with a rare world‐class portfolio founded in 1998, by 2004 Ernst and Young Entrepreneur of the Year, Gil Blutrich. We own and manage marquee resorts and hospitality assets with substantial cash flow and sustainable profitability. We invest in hotels & resorts with sizable unleveraged land banks and significant mixed‐use development opportunities.

Job Summary:  The Company is creating a new division, Skyline Vacation Club. The Membership Sales Representative  is a representative for the Skyline Vacation Club, introducing products and programs to our guest and potential owners in an effort to generate maximum net sales volume while maintaining a professional ethical representation of the company.  

 

Job Responsibilities:

  • Generate maximum sales efficiencies, while maintaining and exceeding targeted net sales volume
  • Take guests on property tours to present the Skyline Vacation Club products
  • Ensure that expected service levels for all Skyline guests are maintained at the highest level
  • Ensure that established sales standards are representative of company standards and expectations whether in public view or internal operations
  • Create and initiate new ideas and programs to improve sales efforts
  • Commit to company operating policies, procedures and sales and customer service philosophies
  • Other duties as assigned

Qualifications:

  • No experience necessary in the Vacation Ownership Industry,
  • Sales experience an asset but not necessary
  • Excellent written & verbal communication skills
  • Multi-tasking is essential
  • Adaptability and flexibility
  • Outgoing personality with great presentation skills
  • Excellent listening skills

Income Potential:

  • Uncapped Income potential
  • Monthly and Weekly Bonus’s

Working Conditions:

Must be flexible to work a variety of shifts including evenings, weekends and holidays.

  View available locations for the position of Membership Sales Representative - Skyline Vacation Club

Registered Massage Therapist Shizen Spa at Horseshoe Resort is looking for full time and part time Registered Massage Therapists. This is a contract position.

Description:
  • To perform Massage Therapy and body work services as set out in Shizen Spa.
  • To perform Massage Therapy and body work services as set out in Shizen Standards.
  • To provide all services in a safe, hygienic and professional manner.
  • To always work as a productive team member.
Position Qualifications:
  • Recognized diploma in Registered Massage Therapy.
  • Active status registration with the CMTO and all requirements to hold such licensing.
  • Strong customer service skills.
  • Ability to work well independently and collaboratively.

Principle Duties:
  • Perform Massage Therapy services as set out in Shizen Menus using brand standards and expectations.
  • Be fully prepared and capable of all Massage Therapy and body work menu services.
  • Assess guest history, determine safety and modify treatments as required.
  • Perform high quality, professional Massage Therapy services on each and every guest.
  • Work in a consistent manner following treatment procedures and protocol.
  • Maintain a clean, organized and efficient work environment.
  • Maintain products and anticipate inventory needs proactively.
  • Ensure proper sterilization and sanitation of all equipment and products.
  • Up sell and sell all treatments and products currently offered in Services and Retail.
  • Work towards goals and targets as set by Spa Supervisor/Spa Manager.
  • Perform concierge duties as required.
  • Assist with laundry and cleaning of Spa.
  • Respect guest confidentiality and privacy at all times.
  • Work well collaboratively and individually.
  • Maintain complete and accurate guest records as set out by Skyline policies and CMTO regulations.
  • Maintain Active Status with no disciplinary actions with the CMTO or other governing bodies.
  • Attend all staff meetings and training sessions.
  • Responsible for maintaining up to date industry standards, knowledge and skills.
  • Follow all Skyline Service Culture, policies and protocols as set out.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with the established policies and procedures.
  • Always treat all guests, Management and other Resort Staff with respect, courtesy, efficiency and friendliness.
  View available locations for the position of Registered Massage Therapist


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