Sheldrake

Maritime Beauty

Positions
Bilingual Customer Service Representative

Maritime Beauty Supply is the leading distributor of professional beauty supplies in the Maritime Provinces. We have a store network of 17 locations representing numerous top professional lines s including but not limited to: Redken, Matrix, L’Oreal Professionnel, Pureology, Moroccan Oil, Olaplex, Verb, Bain de Terre, Cezanne, Babe, Babyliss, Avanti, Sam Villa, Quannessence, OPI, CND, Allpresan, and Gehwol.

We are currently seeking a Full-Time Bilingual Customer Service Representative who is driven to proactively reach out to clients in a service and sales capacity for our Halifax head office location or to work out of our Moncton or Dieppe stores. 

Key Responsibilities:

  • Provide consistent and superior service to all internal and external customers through effective relationship management
  • Handle customer inquiries/complaints in a professional, courteous, and helpful manner
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information 
  • Follow first call resolution objectives to ensure a superior customer experience
  • Provide customers with appropriate product information – price, inventory levels and product applications
  • Seek solutions for customer inquiries and problems, such as special order products, etc.
  • Deal with escalated issues and look for solutions that are win-win for both the customer and the business
  • Support the strategic development of the department for growth by upselling via regular channels and education classes
  • Participate in up-sell and spiff programs by actively suggestive selling to clients to achieve department and individual sales goals 
  • Work with assigned DSC/Salons to achieve sales growth objectives
  • Adhere to scheduled shifts and/or breaks to ensure MBS service levels  are met or exceeded 
  • Meet quality assurance requirements and other key performance metrics
  • Understand and follow all company and departmental specific policies and procedures 
  • Respect and maintain confidentiality of all MBS business and client information
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of samples and testers. 
  • Participate in training sessions/meetings to obtain product knowledge, manufacturer information, selling skills and customer service experience 
  • All other duties as assigned

Requirements and Preferences:

  • Strong phone, computer, and data entry skills
  • Previous customer service/call centre experience preferred
  • Bilingual – Proficiency in spoken and written English and French required

Other:

  • Hair, Esthetics or other industry license

Shaping Success Together: 

The ability of Maritime Beauty Supply to remain competitive and successful in today’s world is directly attributable to our employees. These beliefs, our commitment to open lines of communication and our policies and practices, ensure that we all operate in a positive employee relations environment that is supportive of our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities. 

  • Medical benefits (Health, Dental and Life Insurances)
  • RSP Matching Contribution Plan
  • Service Recognition Program
  • Enhanced Vacation plan and personal days
  • Corporate Charitable Donation Program 
  • Employee Fitness Program
  • Personal, Professional and Career Development Program
  • Maternity Leave Top-Up

While we thank all candidates for their interest, only those candidates being considered will be contacted. No telephone calls please.

Maritime Beauty Supply is an equal opportunity employer.

 

  View available locations for the position of Bilingual Customer Service Representative

Store Associate (Part-Time)

Maritime Beauty Supply is the leading distributor of professional beauty supplies in the Maritime Provinces. We have a store network of 17 locations representing numerous top professional lines s including but not limited to: Redken, Matrix, L’Oreal Professionnel, Pureology, Moroccan Oil, Olaplex, Verb, Bain de Terre, Cezanne, Babe, Babyliss, Avanti, Sam Villa, Quannessence, OPI, CND, Allpresan, and Gehwol.

We are currently seeking Part-Time (Perm) Store Associates for various store locations. Must be available to work evenings and weekends. 

Key Responsibilities:

  • Proactively make each client’s visit a delightful and memorable customer service experience
  • Participate in upsell and spiff programs by actively suggestive selling to clients to achieve store and individual sales goals
  • Exhibit and maintain professionalism during client interactions and comply with MBS dress code policy by maintaining a consistently neat and professional appearance.
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of store samples and testers.
  • Participate in training sessions to obtain product knowledge, manufacturer information, selling skills, customer service experience skills.
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Understand and utilize MBS intranet website to create signage, access product flyers and access internal forms
  • Follow merchandising standards and maintain assigned sections and signage
  • Deliver excellence in customer service experience, including good judgement in decision making and problem solving skills
  • Assist in selling tickets for MBS educational events, Carnival of Beauty Show and ABA show
  • Understand and follow all company and store specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information.

Requirements and Preferences:

  • 2-3 years’ experience as retail sales associate with special responsibilities
  • Strong product and policy knowledge, strong customer service skills demonstrated
  • Bilingual Preferred

Other:

  • Hair, Esthetic or other industry license
  • Strong computer skills
  • Strong organizational skills
  • Flexible in scheduling 

Shaping Success Together: 

The ability of Maritime Beauty Supply to remain competitive and successful in today’s world is directly attributable to our employees. These beliefs, our commitment to open lines of communication and our policies and practices, ensure that we all operate in a positive employee relations environment that is supportive of our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities. 

  • Medical benefits (Health, Dental and Life Insurances)
  • RSP Matching Contribution Plan
  • Service Recognition Program
  • Enhanced Vacation plan and personal days
  • Corporate Charitable Donation Program 
  • Employee Fitness Program
  • Personal, Professional and Career Development Program
  • Maternity Leave Top-Up

While we thank all candidates for their interest, only those candidates being considered will be contacted. No telephone calls please.

Maritime Beauty Supply is an equal opportunity employer.

 

  View available locations for the position of Store Associate (Part-Time)

Warehouse Order Selector

We are currently seeking a Full-Time Warehouse Order Selector for our Halifax head office location. Must be able to work evenings, weekends and regular overtime (OT pay begins at 40 hours). 

Key Responsibilities:

  • To select pick tickets as prioritized and assemble orders by identifying and confirming bin locator, description, quantity and unit of measurement
  • Report any inventory discrepancies by recording them on the document provided in your department
  • Put items in a plastic tote (bench) or box (stores)
  • Make sure paperwork is invoiced when ready and all adjustments are identified to ensure  accurate data entry
  • Cut tops of boxes when you open a new box
  • Work clean-take flaps and empty boxes of the shelf and either reuse or breakdown to dispose of it
  • Clean your cart at the end of the night
  • Assist with checking of orders (do not check ones you have picked) this is not done in the store department
  • Pack checked items for transport
  • Prepare waybill for shipment by checking address on pick ticket to address in ship system
  • Confirm mode of shipping, special instructions are followed
  • Load order on skid
  • Wrap skid with heavy boxes on the bottom
  • Print waybill
  • Housekeeping by sweeping and cleaning carts, empty cardboard and dispose of garbage
  • All other duties as assigned

Requirements and Preferences:

  • Steel toed shoes are required
  • Previous warehouse experience preferred
  • Ability to focus on positive results
  • Ability to work well with others
  • Great with small details
  • Ability to memorize numbers
  • Ability to work in a fast past environment
  • Ability to multitask with accuracy

 

 

 

 

 

 

 

  View available locations for the position of Warehouse Order Selector


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