Sheldrake

Maritime Beauty

Positions
Bilingual Customer Service Representative (Halifax Office)

 

We are currently seeking a Full-Time Bilingual Customer Service Representative who is driven to proactively reach out to clients in a service and sales capacity for our Halifax head office location.

 

 

 

Key Responsibilities:

 

 

 

  • Provide consistent and superior service to all internal and external customers through effective relationship management
  • Handle customer inquiries/complaints in a professional, courteous, and helpful manner 
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Follow first call resolution objectives to ensure a superior customer experience
  • Provide customers with appropriate product information – price, inventory levels and product applications
  • Seek solutions for customer inquiries and problems, such as special order products, etc.
  • Deal with escalated issues and look for solutions that are win-win for both the customer and the business
  • Support the strategic development of the department for growth by upselling via regular channels and education classes
  • Participate in up-sell and spiff programs by actively suggestive selling to clients to achieve department and individual sales goals 
  • Work with assigned DSC/Salons to achieve sales growth objectives
  • Adhere to scheduled shifts and/or breaks to ensure MBS service levels  are met or exceeded
  • Meet quality assurance requirements and other key performance metrics
  • Understand and follow all company and departmental specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of samples and testers
  • Participate in training sessions/meetings to obtain product knowledge, manufacturer information, selling skills and customer service experience 
  • All other duties as assigned

 

 

 

 Requirements and Preferences:

 

 

 

  • Strong phone, computer, and data entry skills
  • Previous customer service/call centre experience preferred
  • Bilingual – Proficiency in spoken and written English and French required

 



 


 

  View available locations for the position of Bilingual Customer Service Representative (Halifax Office)

Store Associate (Part-Time)

We are currently seeking Part-Time Store Associates for various store locations. Must be available to work evenings and weekends.

Key Responsibilities:

  • Proactively make each client's visit a delightful and memorable customer service experience
  • Participate in upsell and spiff programs by actively suggestive selling to clients to achieve store and individual sales goals
  • Exhibit and maintain professionalism during client interactions and comply with MBS dress code policy by maintaining a consistently neat and professional appearance.
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of store samples and testers.
  • Participate in training sessions to obtain product knowledge, manufacturer information, selling skills, customer service experience skills.
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Understand and utilize MBS intranet website to create signage, access product flyers and access internal forms
  • Follow merchandising standards and maintain assigned sections and signage
  • Deliver excellence in customer service experience, including good judgement in decision making and problem solving skills
  • Assist in selling tickets for MBS educational events, Carnival of Beauty Show and ABA show
  • Understand and follow all company and store specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information.

Requirements and Preferences:

  • 2-3 years' experience as retail sales associate with special responsibilities
  • Strong product and policy knowledge, strong customer service skills demonstrated
  • Bilingual Preferred

Other:

  • Hair, Esthetic or other industry license
  • Strong computer skills
  • Strong organizational skills
  • Flexible in scheduling

 

  View available locations for the position of Store Associate (Part-Time)

Store Team Leader

We are currently seeking a Team Leader for our Summerside store. This is a Full-Time position. Must be available to work evenings and weekends.

 Key Responsibilities:

  • Develop an weekly/monthly/annual store plan to provide the service levels and sales efforts to grow sales with their target customer groups (small operators & DSC assigned customers)i. Store merchandising of all key promotions and introductions. Sales efforts such as professional selling, telesales, in store demos. Professional selling of major product intros for small customers
  • Lead the development of the store associates to perform a high level of customer service, merchandising and product up-selling that grows MBS's business. Develop a SA to lead Professional Selling of target brands and achieve goals
  • Effectively manage the store inventory to provide high service levels and achieve the monthly inventory level targets. Provide feedback to purchasing and sales for appropriate inventory allocations. Utilize the order management process to ensure the appropriate weekly product ordering. Minimize the monthly inventory returns to the central warehouse (to be tracked)
  • Work with the Education Coordinator to lead the organization and recruitment (with the local DSC(s)) to ensure the successful execution of all local education events. Lead the targeting and goal setting for effective recruitment of customers
  • Work with the Purchasing group to evaluate and identify product promotions and merchandising that will grow the store sales growth and profitability
  • Complete appropriate monthly store and education reporting and submit all paperwork in a timely manner
  • Participate in training sessions to obtain product knowledge, manufacturer information, selling skills, customer service experience skills
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of store samples and testers
  • Understand and follow all company and store specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information
  • Perform other duties as assigned and/or requested

Requirements and Preferences:

  • Previous management and retail experience is preferred
  • Degree in business, marketing, commerce or  related discipline is preferred
  • Bilingual Preferred

Other:

  • Hair, Esthetic or other industry license
  • Strong computer skills
  • Strong organizational skills
  • Flexible in scheduling

 

  View available locations for the position of Store Team Leader

Technical Sales Associate

We are currently seeking a Full-Time Store Technical Sales Associate for various locations. Must be available to work evenings and weekends.

Key Responsibilities:

  • Proactively make each client's visit a delightful and memorable customer service experience.
  • Exhibit and maintain professionalism during client interactions and comply with MBS dress code policy by maintaining a consistently neat and professional appearance.
  • Sales champion for respective store - Responsible to increase sales ability in our larger stores with focus on key brands and categories.
  • Achieve store and individual monthly sales objectives for promotions & launches.
  • Utilize sales techniques like direct sales, telesales, demo days, etc to grow sales, with focus on technical products.
  • Support the Team Leader and be responsible to lead the products sales function for the store team.
  • Responsible to complete the daily duties and responsibilities of the Store Associate - as outlined in job description.
  • Work with the Team Leader to manage a strong customer list and relationships with the larger/higher potential customers.
  • Work with the Team Leader to support strong Sale Day preparation and execution to exceed sales goals.
  • Primary contact person for local schools & arrange MBS orientation days with Team Leader/DSC.
  • Arrange or provide SAs with technical products training, selling tools and sales training for planned promotional activities - minimum of 1 session per month.
  • Motivate and support SAs in upselling programs in order to achieve store and individual sales goals - Sales Responsibilities to achieve monthly, quarterly, annual sales goals. 
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of store samples and testers
  • Participate in training sessions to obtain product knowledge, manufacturer information, selling skills, customer service experience skills. Regularly attend education events to learn new products and techniques.
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Understand and utilize MBS intranet website to create signage, access product flyers and access internal forms
  • Follow merchandising standards and maintain assigned sections and signage
  • Deliver excellence in customer service experience, including good judgement in decision making and problem solving skills
  • Coordinate educational events and demo days in the territory - Work closely with store the store team and DSCs to assist in selling tickets for MBS educational events, Carnival of Beauty Show and ABA show.
  • Understand and follow all company and store specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information.

Requirements and Preferences:

  • Hair, Esthetic or other industry license
  • 2-3 years' experience as retail sales associate with special responsibilities
  • Proven sales upselling results over 1-2 years
  • Strong product and policy knowledge, strong customer service skills demonstrated
  • Bilingual Preferred

Other:

  • Strong computer skills with MS Office
  • Strong organizational skills and attention to details
  • Excellent communication skills and proven ability to work within a team
  • Proven ability to learn and be able to communicate technical product information
  • Strong selling skills that are appropriate in a retail sales environment
  • Flexible in scheduling

 

  View available locations for the position of Technical Sales Associate


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