Sheldrake

Maritime Beauty

Positions
Call Centre CSR (Bilingual)

 

We are currently seeking a Full-Time Bilingual Customer Service Representative who is driven to proactively reach out to clients in a service and sales capacity for our Halifax head office location. The position requires flexibility in availability (the norm is 8:30 to 5:00 Monday to Friday).

 

Key Responsibilities

  • Unique responsibilities including outbound sales and managing account relationships
  • Provide consistent and superior service to all internal and external customers
  • Handle customer inquiries/complaints in a professional, courteous, and helpful manner
  • Support the strategic development of the department for growth by upselling via regular channels, outbound campaigns, and education classes.
  • Work with assigned DSC/Salons to achieve sales growth objectives
  • Meet quality assurance requirements and other key performance metrics
  • All other duties as assigned
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Follow first call resolution objectives to ensure a superior customer experience
  • Provide customers with appropriate product information - price, inventory levels and product applications
  • Seek solutions for customer inquiries and problems, such as special order products, etc.
  • Deal with escalated issues and look for solutions that are win-win for both the customer and the business
  • Participate in up-sell and spiff programs by actively suggestive selling to clients to achieve department and individual sales goals
  • Adhere to scheduled shifts and/or breaks to ensure MBS service levels  are met or exceeded
  • Understand and follow all company and departmental specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of samples and testers.
  • Participate in training sessions/meetings to obtain product knowledge, manufacturer information, selling skills and customer service experience

Requirements and Preferences:

  • Previous call centre and sales experience preferred
  • High-level oral and written communication skills in English AND French

Shaping Success Together:

The ability of Maritime Beauty Supply to remain competitive and successful in today's world is directly attributable to our employees. These beliefs, our commitment to open lines of communication and our policies and practices, ensure that we all operate in a positive employee relations environment that is supportive of our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities.

  • Medical benefits (Health, Dental and Life Insurances)
  • RSP Matching Contribution Plan
  • Service Recognition Program
  • Enhanced Vacation plan and personal days
  • Corporate Charitable Donation Program
  • Employee Fitness Program
  • Personal, Professional and Career Development Program
  • Maternity Leave Top-Up
  View available locations for the position of Call Centre CSR (Bilingual)

Store Associate (Part-Time)

We are currently seeking Part-Time Store Associates for various store locations. Must be available to work evenings and weekends.

Key Responsibilities:

  • Proactively make each client's visit a delightful and memorable customer service experience
  • Participate in upsell and spiff programs by actively suggestive selling to clients to achieve store and individual sales goals
  • Exhibit and maintain professionalism during client interactions and comply with MBS dress code policy by maintaining a consistently neat and professional appearance.
  • Proactively self-educate on product knowledge of brands and categories, features and benefits through PK books, websites and use of store samples and testers.
  • Participate in training sessions to obtain product knowledge, manufacturer information, selling skills, customer service experience skills.
  • Understand and utilize computer system to efficiently process client orders, access client history and access product information
  • Understand and utilize MBS intranet website to create signage, access product flyers and access internal forms
  • Follow merchandising standards and maintain assigned sections and signage
  • Deliver excellence in customer service experience, including good judgement in decision making and problem solving skills
  • Assist in selling tickets for MBS educational events, Carnival of Beauty Show and ABA show
  • Understand and follow all company and store specific policies and procedures
  • Respect and maintain confidentiality of all MBS business and client information.

Requirements and Preferences:

  • 2-3 years' experience as retail sales associate with special responsibilities
  • Strong product and policy knowledge, strong customer service skills demonstrated
  • Bilingual Preferred

Other:

  • Hair, Esthetic or other industry license
  • Strong computer skills
  • Strong organizational skills
  • Flexible in scheduling

Shaping Success Together:

The ability of Maritime Beauty Supply to remain competitive and successful in today's world is directly attributable to our employees. These beliefs, our commitment to open lines of communication and our policies and practices, ensure that we all operate in a positive employee relations environment that is supportive of our employees. We value our employees and strive to offer an environment of challenge, continued growth and learning opportunities.

  • Medical benefits (Health, Dental and Life Insurances)
  • RSP Matching Contribution Plan
  • Service Recognition Program
  • Enhanced Vacation plan and personal days
  • Corporate Charitable Donation Program
  • Employee Fitness Program
  • Personal, Professional and Career Development Program
  • Maternity Leave Top-Up
  View available locations for the position of Store Associate (Part-Time)

Warehouse (Receiver/Picker) Contract

We are currently seeking a Warehouse Worker (Picker/Receiver) for our Halifax head office location. This is a Full-Time contract position with the possibility of becoming permanent. The position requires flexibility in availability. Must be able to work evenings, weekends and regular overtime (OT pay begins at 40 hours). 

Key Responsibilities:

Receiver

  • Provide consistent and superior service to all internal and external customers
  • To unload goods from delivery vehicles and confirm deliver accuracy on Bill of Lading by counting pallets and/or skids
  • Verify accuracy of items shipped to the PO quoted. If no PO is quoted identifying the correct PO prior to receiving by working with the supplier and purchasing
  • Identify products that the UPC code is not set up for and work with Purchasing to correct if possible
  • Identify items on the shipment that are not on the PO and work with Purchasing to identify if it is inventory or non-inventory and  take the appropriate action
  • Create bin labels when required
  • Create bin labels when required
  • Put stock away in correct bin
  • Prioritize old stock ahead of new stock by rotating
  • Prioritize large days by working with Purchasing to identify order of receiving
  • Left over items from the previous day should take priority unless purchasing directs otherwise. You must make purchasing aware of this situation when it arises
  • Housekeeping should be done while working in the aisle and the Receiving area should be done at the end of every day
  • Help other departments when required
  • Work overstock daily
  • Bin Maintenance
  • Bring Receiving paperwork up frequently throughout the day and the last delivery should be by 3pm
  • All other duties as assigned

Picker

  • To select pick tickets as prioritized and assemble orders by identifying and confirming bin locator, description, quantity and unit of measurement
  • Report any inventory discrepancies by recording them on the document provided in your department
  • Put items in a plastic tote (bench) or box (stores)
  • Make sure paperwork is invoiced when ready and all adjustments are identified to ensure  accurate data entry
  • Cut tops of boxes when you open a new box
  • Work clean-take flaps and empty boxes of the shelf and either reuse or breakdown to dispose of it
  • Clean your cart at the end of the night
  • Assist with checking of orders (do not check ones you have picked) this is not done in the store department
  • Pack checked items for transport
  • Prepare waybill for shipment by checking address on pick ticket to address in ship system
  • Confirm mode of shipping, special instructions are followed
  • Load order on skid
  • Wrap skid with heavy boxes on the bottom
  • Print waybill
  • Housekeeping by sweeping and cleaning carts, empty cardboard and dispose of garbage
  • All other duties as assigned

Requirements and Preferences:

  • Steel toed shoes are required
  • Previous warehouse experience preferred
  • Ability to focus on positive results
  • Ability to work well with others
  • Great with small details
  • Ability to memorize numbers
  • Ability to work in a fast past environment
  • Ability to multitask with accuracy

Safety:

  • Follow all safety procedures
  • Correct any safety issues that you can when you see them
  • Report safety concerns to your Safety Committee member or Team Leader
  • Wear toe protection while working
  • Be aware of your right of refusal
  • Do not operate equipment without the proper training
  • You must have WHMIS training and Transportation of Dangerous Goods Training before you work in the warehouse
  • Inspect the stacker and picker prior to use and record findings in the book
  View available locations for the position of Warehouse (Receiver/Picker) Contract


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